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Privacy Policy

GENERAL INFORMATION

This privacy notice provides you with details of how we collect and process your personal data through your use of Awesome Travel Holidays, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

Awesome Travel Holidays Ltd is a franchisee of Not Just Travel.

Holidays and Travel provided by Not Just Travel, which is a trading division of Hays Travel Ltd. Agents for ATOL Holders. Members of ABTA – K9413. Not Just Travel (Agency) as registered with ABTA and the CAA is an Accredited Body Member of Hays Travel Limited, ATOL 5534

What data we collect

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process certain types of personal data about you as follows:

– Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.

– Contact Data may include your billing address, delivery address, email address and telephone numbers.

– Financial Data may include your bank account and payment card details. – Transaction Data may include details about payments between us and other details of purchases made by you.

– Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

– Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.

– Usage Data may include information about how you use our website, products and services.

– Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

When you enquire with Awesome Travel Holidays Ltd for a holiday or business travel booking, you may provide us with:

– Your personal details, including your postal and billing addresses, email addresses, phone numbers and date of birth and name.

– Your personal travel preferences.

– Information about your previous purchases, if you have booked with Not Just Travel (agency) LTD, or Awesome Travel Holidays Ltd before.

– In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements, so as to be able to consider your particular needs in relation to a booking.

– Depending on your method of communication, we may keep a recording of your email or telephone call

When you place a booking with a Awesome Travel Holidays Ltd and Not Just Travel (agency) Ltd, either as lead passenger, booker, passenger or non-travelling payee, you may provide us or our Service Provider with:

– Your personal details, including your postal and billing addresses, email addresses, phone numbers and date of birth and name

– Financial transaction information, including your debit or credit card information

– Travel related information such as passport details, ethnicity, visa eligibility.

– In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements, so as to be able to consider your particular needs in relation to a booking.

When you contact us, or we contact you to take part in any promotions, competitions, surveys or questionnaires about our services, we may collect:

– Personal data you provide about yourself anytime you contact us about our services (for example, your name and contact details), including by phone, email or post or when you speak with us through social media

– Details of the emails and other digital communications we send to you that you open, including any links in them that you click on

– Your feedback and contributions to customer surveys and questionnaires

– Any digital assets, such as images, videos, or emails you provide to us as part of those promotions We may also use personal data from other sources such as specialist companies that supply information, online media channels, our supplier partners and public registers. For example, this other personal data helps us to:

– review and improve the accuracy of the data we hold; and

– improve and measure the effectiveness of our marketing communications, including online advertising

How we collect your personal data

We collect data about you through a variety of different methods including:

– Direct interactions: You may provide data by filling in forms on my site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

– Order products or services;

– Create an account on our site;

– Subscribe to our service or publications;

– Request resources or marketing be sent to you;

– Enter a competition, prize draw, promotion or survey; or

– Give us feedback.

– Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns.

We collect this data by using cookies, server logs and similar technologies.

How we use your personal data

We will only use your personal data when legally permitted. The most common uses of your personal data are:

– Where we need to perform the contract between us;

– Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;

– Where we need to comply with a legal or regulatory obligation. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping;

We may use the information to improve our products and services; We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided; From time to time, we may also use your information to contact you for market research purposes by email.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by emailing me at enquiries@awesometravelholidays.com

We use personal data to effectively manage and improve the services we offer to you, including:

– Processing bookings, so that we can manage the provision of services and help with any bookings or refunds you may ask for;

– Improve our online services, including improving our Websites and our Mobile app (see Cookies & Technology section);

– Detection and prevention of fraud or other crimes, so that we can ensure you can safely use our services;

– Improvement and development of our products and suppliers, information technology systems and the way we communicate with you, including measuring the responses to certain products;

– Providing a specialised and personalised service to you to help us meet your needs as a customer, including providing you with marketing material that is relevant to your interests. This may include us measuring your responses to marketing communications;

Contact and interaction with you, for example by phone, email or post or by responding to social media posts that you send to us, so that we can service your booking or query effectively as a customer

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Mobile device privacy

The following applies to our site, when viewed on a mobile device:

When accessed with a mobile device, our site may collect information automatically, such as the type of mobile device you have, device identifiers and information about your use of the site. Regardless of the device you use to access the site, it will also collect information you provide, as well as information about your interaction with the site and its content. ​

If location services are activated on your mobile device, my site may collect information about the location of your device. Your mobile network service providers may collect device-specific information, such as a device identifier, when you use our website. This information collected by your mobile network service will not be associated with your user account with us, or with your personally identifiable information.

Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. ​

We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. ​

We will use the session cookies to keep track of you whilst you navigate the website and to prevent fraud and increase website security. We will use the persistent cookies to enable our website to recognise you when you visit and keep track of your preferences in relation to your use of our website. ​

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html. ​

In most Internet browsers, you can change your settings so that you will be warned each time a cookie is being sent, or so that cookies will be turned off. With cookies blocked, some functions of the site may not operate properly.

Disclosure of your personal data

We may disclose your personal information to any of my employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

– to the extent that we are required to do so by law;

– in connection with any ongoing or prospective legal proceedings;

– in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

– to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

– to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

We may share the personal data we collect with other companies in the Not Just Travel Group, where it is necessary for the effective servicing of a booking or query. We may share the personal data we collect with other Supplier Partners and Service Providers.

We only share personal data that enable our Supplier Partners to provide their services. We work with carefully selected Service Providers that carry out certain functions on our behalf, including for example, companies that help us with our technology services, storing and combining data, and processing payments. We only share personal data that enable our Service Providers to effectively provide their services.

When we share personal data with these companies we require them store and process it securely, and they must not use your personal data for their own marketing purposes.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area “EEA”). It may also be processed by companies operating outside the EEA who work for us or for one of our Service Providers, such as airlines, hoteliers, insurance companies and ground handling agents so they can provide you the arrangements you require.

In order for you to travel overseas, we may be required to disclose certain elements of your personal data to government bodies or other authorities in the UK and in other countries, such as those responsible for immigration, border control, security and anti-terrorism. Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave my site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your legal rights

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you. It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at enquiries@awesometravelholidays.com

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to

Request access to your personal data;

Request correction of your personal data;

Request erasure of your personal data;

Object to processing of your personal data;

Request restriction of processing your personal data;

Request transfer of your personal data; ​

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ If you wish to exercise any of the rights set out above, please email us at enquiries@awesometravelholidays.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take me longer than a month if your request is particularly complex, or you have made several requests. In this case, we will notify you and keep you updated.

Awesome Travel Holidays Ltd

3 Aspen Close

Staines upon Thames

TW18 4SW

0208 004 9400

enquiries@awesometravelholidays.com

 

Not Just Travel

Compliance Officer

Unit 42 Basepoint Business Centre

Aviation Business Park

Enterpirse Way

Hurn

Dorset

BH23 6NX or via email to support@notjusttravel.co.uk

Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email, if you have elected to receive these.